Monday, July 22, 2024

Financial Ombudsman creates over 40 new jobs in Northern Ireland

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The Financial Ombudsman Service is recruiting 44 investigators in Northern Ireland

The Financial Ombudsman is creating 44 new financial investigator jobs in Northern Ireland as it expands its services here.

The free service makes thousands of decisions a year to settle disputes between consumers and financial businesses.

It has three other regional hubs in Edinburgh, Manchester and Cardiff but said it’s now expanding into Northern Ireland to meet the needs of customers.

Investigators are required to make decisions on topics such as banking and insurance.

The Ombudsman said: “The business is looking for candidates who are level-headed, curious and detail-focused and who want to play a key role in shaping fair financial outcomes for consumers and businesses across Northern Ireland.”

Prospective candidates are given a place in an 18-week training academy, including a week of residential training in London.

There is a hybrid work pattern, with travel to a new office hub required every eight weeks.

Abby Thomas, chief executive and chief ombudsman at the Financial Ombudsman Service, said: “I am delighted we’re launching our recruitment campaign and opening a new hub in Northern Ireland, meaning we now have hubs in all four devolved nations. This will enable us to better reflect the needs of consumers and businesses.

“These are incredibly important roles – when consumers ask us for help it’s often at very difficult times in their lives so it’s crucial, we have a first-rate team in place to investigate their complaints.

“Whilst case levels are rising, we have ambitious plans to resolve complaints faster and create a future fit workforce that can adapt and respond to the needs of our customers. We’re looking forward to helping people take the next step in their career and become part of a team that is making a difference to the lives of people in Northern Ireland.”

The Ombudsman describes itself as “an innovative, flexible employer” offering benefits such as a “generous” pension, private medical insurance and opportunities for personal and career development.

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